If you travel to New Zealand, the New Zealand Government will require you to spend two weeks in compulsory managed isolation or quarantine and return a negative COVID-19 test before being allowed into the community.  You must book your spot before travelling to New Zealand through the Managed Isolation Allocation System, otherwise you will not be able to travel.  

Here are our most frequently asked questions on this process, with our answers.

If you require further advice on managed isolation, please contact our office.  We can also provide with you with immigration advice and assistance on your visa options to travel to New Zealand at this time.   


What is managed isolation and quarantine? 

The purpose of managed isolation and quarantine is to make sure that people arriving in New Zealand do not have COVID-19 before entering the community.  Everyone arriving in New Zealand, no matter where they come from, will have to stay in a designated facility for two weeks.  This 14-day period allows people to be separated safely from the community in case they have COVID-19. 


What is the difference between managed isolation or quarantine? 

All arrivals to New Zealand will be screened for COVID-19.  If they have no symptoms, they will be placed into managed isolation.  If they are symptomatic, they will be placed into a quarantine facility.  Both types of facilities are located within hotels, and are separate from each other. Quarantine facilities have increased health, safety, and cleaning measures, and additional restrictions on movement.


I want to travel to New Zealand.  What do I need to do?

 You need to ensure that you have a valid visa to enter New Zealand before booking managed isolation and flights otherwise you will not be able to travel.  If you have a valid visa, you will need to use the online Managed Isolation Allocation System which allows you to reserve a spot in managed isolation and obtain a voucher which will allow you to board your flight to New Zealand.  There is no cost to obtain a voucher. 


Can I book managed isolation and flights without a visa?

It is not recommended that you book managed isolation and flights without a visa, even if you have received an invitation to apply for a visa, in case there are delays in processing your visa application or it is unsuccessful.  If you decide to book managed isolation and flights without a visa, we recommend that you book fully flexible flights in case you need to change them. 


Do I need a voucher to fly to New Zealand? 

Yes.  Having a voucher is now a legal requirement to fly into New Zealand regardless of where you are travelling from.  You will not be allowed to fly without one.   


How does the Managed Isolation Allocation System work?

There is a four step process:

1. Register online at, enter your details (can be individual or groups) and select intended dates for arrival;

2. The system will hold a stay in a managed isolation facility for 48 hours, so you can book flights;

3. Book your flights, ensuring flight dates match those dates booked for managed isolation and then enter the flight dates on the Managed Isolation Allocation System again; and

4. Print or download the voucher to take to the airport with you.


What documents do I need to provide to book managed isolation?

You do not have to provide any documents to book managed isolation.  You will need your passport details and flight information when booking.


Will I get confirmation of my booking?

You will get a booking confirmation once you confirm your flight details in the Managed Isolation Allocation System before your voucher is issued. 


How much does managed isolation cost?

The cost of managed isolation is currently $3,100 for the first or only person in the room.  It is $950 for each additional adult and $475 for each additional child.  There is no cost for children under the age of 3.


Do I have to pay for it? 

Depending on your circumstances, you may or may not have to pay for the cost of your managed isolation.  In general, if you are a New Zealand citizen or holder of a residence visa who last departed on or after 12.01am on 11 August 2020, you will have to pay.  You will also have to pay if you are a New Zealand citizen or holder of a residence visa and you are only going to stay for less than 90 days.  Temporary visa holders and critical workers will be required to pay too. 

If you were a holder of a work visa normally residing in NZ who departed before 19 March 2020, you do not have to pay.

If you do have to pay for the cost of managed isolation, you may be able to apply for a fee waiver if you are experiencing financial hardship or have special circumstances. 


How do I pay? 

If you have to pay, you will not have to pay at the facility.  Instead, you will receive an invoice after you leave managed isolation and you will have 90 days to pay.


Can I be exempt from managed isolation? 

Exemptions to managed isolation are rare and will only be issued in very limited circumstances.  


Where will I be staying? 

Passengers on the same flight are allocated to the same managed isolation facility, except those who are assessed as higher risk who need to enter quarantine.  Facilities are in several towns and cities in New Zealand.  You will not be able to choose where you will stay.   You will find out where you will be staying when you arrive in New Zealand.


What happens when I arrive in New Zealand? 

You will need to wear a face mask that has been supplied to you when you leave the plane.  Government officials will meet you, explain what will be happening and answer any questions.  You will then be screened for COVID-19 symptoms.  If you have symptoms or are waiting for the results of COVID-19 test, you will go to a quarantine facility.  Otherwise, you will be taken to a managed isolation facility.  You will have to wear your face mask until you arrive at your room.  


Will I have my own room?

You will be allocated your own hotel room.  If you are travelling with family, they will be in the same room as you.  Room size is determined by how many people you are travelling with. 


What will managed isolation to be like?

You will receive breakfast, lunch and dinner.  You will receive free wifi and have access to laundry services.  You may go outside to a designated secure area.  You must wear a face mask when you are outside of your room and you must stay 2 metres away from anyone not in your ‘bubble’.  You cannot go to the supermarket, but you can have items delivered.  You will have access to an onsite nurse and health staff to support your mental health and wellbeing.  If you are in managed isolation, you will receive a COVID-19 test a couple days after you arrive, and then a couple days before your time in managed isolation comes to an end.  Be prepared to see a police and military presence as they guard the facility.


When can I leave managed isolation? 

You must stay in managed isolation for a minimum of 14 days.  You will need to receive a negative COVID-19 test and confirmation from a health practitioner that you are a low risk of having or transmitting COVID-19 before you can leave. 


My flight to New Zealand has been rescheduled, what do I do? 

If your flight is rescheduled by the airline prior to your departure, you do not need to cancel your allocation.  The airlines will work with the New Zealand Government to manage the rescheduling of your allocation with your new flight details.  There may be a small delay before you can access your new voucher.  You will need to download or print your new voucher to present to your airline in order to board your flight.


My flight has been cancelled, what do I do? 

If your flight is cancelled, you will need to find and reserve a new date in the Managed Isolation Allocation System.  You will then need to book a new flight that corresponds to your new booking time.  We recommend you purchase comprehensive travel insurance prior to your departure date so that in the event that your flight gets cancelled, you will be able to recoup some or all of your flight fare.


This information is current as of 10 November 2020 and does not constitute legal advice.  It is subject to change as the New Zealand Government response to COVID-19 develops.  It is important to get the most up-to-date advice before you plan your trip to New Zealand.